Internal Communication at Workplace – Six Types You Need to Know

Team Communication

Internal Communication at Workplace – Six Types You Need to Know

Aug 25th, 2021

Effective communication plays a crucial role in not just businesses but in the entire world. However, when it comes to business team communication software, we tend to overlook company-wide interaction or internal communication. 

We usually focus on improving external communication or interaction with external stakeholders to grow business, but internal communication is equally important because it can shape your business. 

A reputed task management app offers instant chat feature for real-time internal communication. 

In this blog, we are going to understand the importance of internal communication and the role of task management software in it. But, before moving forward, how about understanding internal communication in brief? 

What is Internal Communication at Workplace?

IC or Internal Communication is about establishing effective, real-time communication among employees and other stakeholders within company premises. 

Internal communication usually revolves around an adequate flow of information. It can improve collaboration among team members to strengthen the work environment. 

Internal communication includes various interactions ranging from announcing a new policy to informing team members about upcoming projects. In this pandemic age, internal communication plays a more significant role than ever. It is also useful in celebrating team achievements and organizing an engagement event for remote employees. 

Today, internal communication has not remained limited to the management and HR department. Any team or department can use it across the organization. 

Every enterprise can leverage its benefits with the help of team communication software for enhancing productivity, efficiency, and engagement of employees. 

Let’s go through different types of internal communication. 

Six Types of Internal Communication in Modern Enterprises

1. Top-down Communication (Management to Employee)

This is the most common and primary communication in the workplace. It focuses on organizational structure and information sharing from the top level to employees in a systematic way. This type of internal communication is based on hierarchy and involves dissemination of information and instructions. Here, each level of the hierarchy gets information from the level above until it reaches to the employees of the company. 

As an effective information delivery method, top-down communication ensures that every employee is properly informed about the company’s activities and necessary corporate procedures or standards. It assists your company to keep employees motivated for working on the same goals and objectives. 

2. Bottom-up Communication (Employee to Management)

This is another important type of communication that starts from the employees and ends at the management level. It goes upward in the hierarchical chain up to the highest position. Bottom-up communication facilitates employees to pass on critical information, complaints, and suggestions to the management. 

It is collaborative in nature and revolves around the inclusion of the entire workforce, their ideas and experiences. Bottom-up communication can nurture the company’s culture and assist the management to implement excellent business strategies effectively. 

Also Read- All You Need to Know About Project Collaboration At Workplace

3. Crisis Communication

As the name suggests, this type of internal communication plays a vital role in crisis management. It includes the processes, systems, and strategies that help an enterprise communicate during any sort of crisis. When emergency comes, it is of the utmost importance that the management can share the proper information to the employees quickly, and vice versa. The recent pandemic is such a crisis as nobody was prepared for it. 

Effective crisis communication enables your company to minimize the impact of crisis and ensure business continuity. A solid crisis communication plan can keep your employees aligned with the business model and standard practices even during an emergency situation. You can count on a robust task management app for this type of communication. 

4. Peer to Peer Communication

Apart from top-down and bottom-up communication methods, effective collaboration needs the real-time communication among employees. For a successful company, relationship of employees with each other matters, and therefore, it is necessary to have a solid relationship with one another. Quick and positive peer to peer communication can make it possible over the period. 

Companies use various online communication tools including Skype and Slack for this type of communication. It is beneficial for your business to provide your employees an opportunity to develop a positive relationship with colleagues.    

5. Culture Communication

We can define culture communication as the way your company communicates with employees and shares information while keeping them engaged and motivated. This type of communication is aimed at improving the employee’s performance, productivity, and engagement to ensure business growth. Be it attracting top talent or retaining employees and branding activities, your company’s culture plays a vital role. You can build a positive company culture by implementing consistent and positive internal communication. 

6. Change Communication

This is not regular type of internal communication, but when your company undergoes a change, this team communication software becomes important. It involves employees’ expectations and suggestions during the company’s transformation. It facilitates stakeholders to understand the employee’s requirements and expectations more clearly while implementing new initiatives. Your company can make changes with work culture, company standards, technology and different combinations based on change communication. 

TaskOPad is a feature-rich and reliable task management software that can assist the management to establish effective and real-time internal communication. Managers can delegate and monitor tasks of employees and coordinate with them easily using TaskOPad. Do you want to know more about this project management tool? Simply email us at for more information and schedule a FREE demo. 

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